Shipping policy

Last updated: August 13, 2026

Every gift at Boomer Gifts is made to order, just for you. All of our gifts are produced and shipped from facilities in the United States. Because each item goes into production after you place your order, here is exactly what to expect, so you can plan around birthdays, retirements, and holidays with confidence.

How Long Will My Order Take?

Your delivery time has two parts: production time (making your item) and shipping time (getting it to your door). Both are measured in business days, which means weekends and US holidays are not counted. Orders placed on a Friday enter production the next business day.

Production Time

Every item is made to order and personalized with your exact details before it ships. Production typically takes about 2 business days.

Shipping Time (United States)

Once production is complete, US delivery typically takes 2 to 5 business days depending on the carrier and your location.

Shipping Time (Canada)

Once production is complete, delivery to Canada typically takes 5 to 15 business days, including time for customs processing.

Total Estimated Delivery

Most US orders arrive within 4 to 7 business days of purchase. To be safe, we recommend allowing up to 9 business days, especially for personalized items. Canadian orders typically arrive within 12 to 17 business days of purchase.

Ordering for a specific date, like a milestone birthday or Mother's Day? US customers should order at least 10 days ahead, and Canadian customers at least three weeks ahead, and you will be in great shape.

Some products in our catalog are made by different production partners, so items in the same order may occasionally ship separately and arrive on different days. You will never be charged extra when this happens.

Order Tracking

As soon as your order ships, we email you a tracking number so you can follow your package directly with the carrier. Tracking can take 24 to 48 hours to show its first update, so do not worry if it looks quiet at first.

Changes, Cancellations, and Address Accuracy

Because every item is made to order, we can only change or cancel an order before it enters production. If you spot a typo in your personalization, need to fix a shipping address, or want to cancel, email us at support@boomergifts.com within 12 hours of placing your order and we will do everything we can to catch it in time. Once an item is in production or has shipped, we are unable to make changes.

Please double-check your shipping address before placing your order. Boomer Gifts is not responsible for orders delivered to an incorrect address provided at checkout.

A friendly tip for personalized gifts: check names, dates, and spelling carefully before you order. Your item is printed exactly as entered.

Holiday Ordering Deadlines

Ahead of major gifting holidays such as Christmas, Mother's Day, and Father's Day, we publish "order by" dates on our homepage and in our emails so your gift arrives on time. During peak seasons, carriers and production partners get busy, so ordering early is always the safest choice.

Shipping Rates

US orders over $75 ship free with standard shipping. US orders under $75 ship for a flat $9.99. Shipping to Canada is a flat $19.99. You will always see your exact shipping cost at checkout before you pay. No surprises.

Shipping Destinations

We ship to the United States and Canada. All items are produced in the United States, so Canadian orders travel a little further and take longer to arrive.

Customs, Duties, and Taxes (Canada)

Orders shipped to Canada may be subject to import duties, taxes, or customs fees charged by Canadian authorities upon delivery. These charges are set by the carrier and the Canadian government, are not included in your order total, and are the responsibility of the recipient. Customs processing can occasionally add time beyond our estimates.

Delays and Lost Packages

Occasionally, carrier delays happen for reasons outside our control, such as weather or peak-season volume. If your order has not arrived within the estimated delivery window, or your tracking has not updated in more than 7 days (10 days for Canadian orders, as customs holds are common), email us at support@boomergifts.com and we will investigate with the carrier on your behalf. If the carrier confirms your order is lost, we will send a free replacement at no cost to you.

Damaged Orders

If your order arrives damaged, contact us within 30 days of delivery at support@boomergifts.com with your order number and a clear photo of the damage. We will arrange a free replacement or a full refund, whichever you prefer.

Contact Us

We are happy to help with any question about your order or delivery.