Shipping policy

Last updated: September 24, 2026

Every gift at Boomer Gifts is made to order, and many are personalized specifically for the recipient. Our orders are personalized, fulfilled, and shipped through production partners in the United States. Because each item begins processing after you place your order, here is what to expect so you can plan around birthdays, retirements, holidays, and other special occasions with confidence.

How Long Will My Order Take?

Delivery estimates include both the time needed to prepare and produce your order and the time needed for the shipping carrier to deliver it.

Business days do not include weekends or U.S. federal holidays. Orders placed on a Friday, weekend, or U.S. holiday generally begin processing on the next business day.

Production and Fulfillment

Every item is made to order and, where applicable, personalized using the details submitted with your order. Production usually takes a few business days before the order is handed to the shipping carrier.

Production times may vary slightly depending on the product, personalization, production partner, and seasonal order volume.

United States Delivery

Most U.S. orders arrive within approximately 4 to 7 business days of purchase.

We recommend allowing up to 9 business days during busy periods or when ordering for a specific event date.

Canada Delivery

Canadian orders typically arrive within approximately 12 to 17 business days of purchase.

Canadian delivery may take longer because of international transit and customs processing.

Total Estimated Delivery

Our standard estimated delivery times are:

  • United States: approximately 4 to 7 business days from purchase
  • Canada: approximately 12 to 17 business days from purchase

These are estimates rather than guaranteed delivery dates. Carrier delays, weather, customs processing, peak-season volume, or other circumstances outside our control may occasionally extend delivery times.

Ordering for a specific date, such as a milestone birthday, Mother's Day, Father's Day, Christmas, or another special occasion? We recommend that U.S. customers order at least 10 days ahead and Canadian customers order at least three weeks ahead.

Some products in our catalog are fulfilled by different production partners. As a result, items from the same order may occasionally ship separately and arrive on different days. You will not be charged additional shipping fees when this happens.

Order Tracking

Once your order ships, we will send you an email containing your tracking information so you can follow the package directly with the carrier.

Tracking information may take 24 to 48 hours after shipment to display its first update.

Changes, Cancellations, and Address Accuracy

Because production begins quickly, orders may only be canceled or changed within 1 hour of purchase and before they enter production, whichever comes first.

If you notice a mistake in your personalization, need to correct a shipping address, or want to cancel your order, please contact us as soon as possible at support@boomergifts.com. You may also submit a cancellation request through your customer account when the option is available.

Once the 1-hour cancellation window has passed or the order has entered production, it can no longer be canceled or changed.

Please carefully review your shipping address before completing your purchase. Boomer Gifts is not responsible for orders delivered to an incorrect address provided by the customer at checkout.

For personalized products, please double-check names, dates, photos, messages, spelling, sizes, colors, and other personalization details before submitting your order. Your item is produced using the information provided with your order.

Holiday Ordering Deadlines

During peak seasons, production partners and shipping carriers may experience higher-than-normal order volumes. Ordering early is always the safest option when purchasing a gift for a specific date.

Delivery estimates are not guaranteed unless explicitly stated otherwise.

Shipping Rates

U.S. orders over $75 ship free with standard shipping. U.S. orders under $75 ship for a flat $9.99. Shipping to Canada is a flat $19.99.

Your applicable shipping cost will be displayed at checkout before you complete your purchase.

Shipping Destinations

We currently ship to the United States and Canada.

Orders are personalized, fulfilled, and shipped through our production partners in the United States. Canadian orders generally require additional transit and customs processing time.

Customs, Duties, and Taxes (Canada)

Orders shipped to Canada may be subject to import duties, taxes, customs fees, or other charges assessed by Canadian authorities or the shipping carrier.

These charges are not included in your order total and are the responsibility of the recipient. Customs processing may also cause delivery times to extend beyond our standard estimates.

Carrier Delays

Occasionally, shipping delays may occur for reasons outside our control, including severe weather, carrier disruptions, customs processing, incorrect delivery information, or peak-season volume.

If your order has not arrived within the estimated delivery window, or tracking has not updated for more than 7 days for a U.S. order or 10 days for a Canadian order, contact us at support@boomergifts.com and we will help investigate the shipment.

Lost Packages

If the shipping carrier confirms that your order has been lost in transit, we will provide a free replacement at no cost to you.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us within 30 days of delivery at support@boomergifts.com.

Please include:

  • Your order number
  • A clear photo showing the issue
  • A brief description of the problem

Once the issue is verified, we will provide a free replacement or a full refund, as appropriate.

You will normally not be required to return a damaged, defective, incorrect, or materially different item.

If a return is required in a particular case, we will provide instructions and cover the applicable return shipping cost.

For complete information about returns, refunds, and eligible claims, please see our Returns & Refund Policy.

Contact Us

We are happy to help with questions about your order, shipping, tracking, or delivery.