Shipping policy

Last updated: July 13, 2026

Every gift at Boomer Gifts is made to order, just for you. All of our gifts are produced and shipped from facilities in the United States. Because each item goes into production after you place your order, here is exactly what to expect, so you can plan around birthdays, retirements, and holidays with confidence.

How Long Will My Order Take?

Your delivery time has two parts: production time (making your item) and shipping time (getting it to your door). Both are measured in business days, which means weekends and US holidays are not counted. Orders placed on a Friday enter production the next business day.

Production Time

Most items: 2 to 5 business days
Personalized and engraved items: 3 to 7 business days, since each one is customized with your exact text before it ships

Shipping Time (United States)

Once production is complete, US delivery typically takes 3 to 8 business days depending on the carrier and your location.

Total Estimated Delivery

Most orders arrive within 7 to 10 business days of purchase. To be safe, we recommend allowing up to 12 business days, especially for personalized items. Ordering for a specific date, like a milestone birthday or Mother's Day? Order at least two weeks ahead and you will be in great shape.

Some products in our catalog are made by different production partners, so items in the same order may occasionally ship separately and arrive on different days. You will never be charged extra when this happens.

Order Tracking

As soon as your order ships, we email you a tracking number so you can follow your package directly with the carrier. Tracking can take 24 to 48 hours to show its first update, so do not worry if it looks quiet at first.

Changes, Cancellations, and Address Accuracy

Because every item is made to order, we can only change or cancel an order before it enters production. If you spot a typo in your personalization, need to fix a shipping address, or want to cancel, email us at support@boomergifts.com within 12 hours of placing your order and we will do everything we can to catch it in time. Once an item is in production or has shipped, we are unable to make changes.

Please double-check your shipping address before placing your order. Boomer Gifts is not responsible for orders delivered to an incorrect address provided at checkout.

A friendly tip for personalized gifts: check names, dates, and spelling carefully before you order. Your item is printed exactly as entered.

Holiday Ordering Deadlines

Ahead of major gifting holidays such as Christmas, Mother's Day, and Father's Day, we publish "order by" dates on our homepage and in our emails so your gift arrives on time. During peak seasons, carriers and production partners get busy, so ordering early is always the safest choice.

Shipping Rates

Shipping costs are calculated at checkout based on your location and the items in your order. You will always see the exact shipping cost before you pay. No surprises.

Shipping Destinations

We currently ship within the United States only. We hope to offer international shipping in the future.

Delays and Lost Packages

Occasionally, carrier delays happen for reasons outside our control, such as weather or peak-season volume. If your order has not arrived within the estimated delivery window, or your tracking has not updated in more than 7 days, email us at support@boomergifts.com and we will investigate with the carrier on your behalf. If the carrier confirms your order is lost, we will send a free replacement at no cost to you.

Damaged Orders

If your order arrives damaged, contact us within 7 days of delivery at support@boomergifts.com with your order number and a clear photo of the damage. We will arrange a free replacement or a full refund, whichever you prefer.