Last updated: September 24, 2026
This page gives you a clear summary of how Boomer Gifts works, including ordering, personalization, shipping, refunds, privacy, and customer support. Full policy details are linked below and in our website footer.
If you have any questions before or after placing an order, contact us at support@boomergifts.com.
Ordering and Personalization
Boomer Gifts specializes in made-to-order and personalized gifts. Where a product includes personalization, your item will be produced using the names, dates, photographs, messages, or other information you provide when ordering.
Please review all personalization carefully before completing checkout. Names, dates, capitalization, spelling, photographs, and custom messages will be produced based on the information submitted with your order.
Personalization is included at no additional charge unless a product page specifically states otherwise.
Order Changes and Cancellations
If you notice a mistake or need to request a change after placing your order, contact support@boomergifts.com as soon as possible and include your order number.
Changes or cancellations may only be requested within 1 hour of purchase and before production begins, whichever comes first.
Because personalized products are made specifically for your order, we cannot guarantee changes or cancellations once production has started.
Shipping
We currently ship to customers in the United States and Canada.
Orders are personalized, produced, fulfilled, and shipped through our production partners in the United States.
Most U.S. orders arrive within approximately 4 to 7 business days from the date of purchase.
Canadian orders usually arrive within approximately 12 to 17 business days. Canadian customers may also be responsible for customs duties, import taxes, or other charges imposed by Canadian authorities.
- United States orders $75 or more: Free standard shipping
- United States orders under $75: $9.99 flat-rate shipping
- Canada: $19.99 flat-rate shipping
Estimated arrival information may also be displayed on individual product pages. Tracking information is sent by email when your order ships.
For complete information, please read our Shipping Policy.
Returns, Replacements, and Refunds
We want your order to arrive correctly and in good condition.
If your item arrives damaged, defective, or materially different from what you ordered, contact us within 30 days of delivery.
Please provide your order number and clear photographs showing the issue so our support team can review your request.
When an eligible issue is confirmed, we will offer a free replacement or a full refund, depending on the circumstances and your preference where applicable.
You will generally not be required to return a damaged, defective, or incorrect personalized item unless we specifically request otherwise.
Because personalized products are created specifically for the customer, they cannot be returned or exchanged because of a change of mind or because personalization information was entered incorrectly by the customer.
For complete terms and eligibility requirements, please read our Refund Policy.
Payments
We accept the payment methods displayed during checkout, which may include major credit and debit cards, PayPal, and supported express payment options.
Payments are processed securely through Shopify and our payment service providers. Boomer Gifts does not receive or store your complete payment-card number.
Your Privacy
We collect information that is reasonably necessary to process payments, personalize products, fulfill and deliver orders, provide customer support, maintain website security, and operate our business.
We do not sell your personal information as a conventional transaction for money. Certain information may be shared with service providers, production partners, delivery companies, analytics providers, or advertising providers where necessary to operate our store and provide our services.
For complete information about how we collect, use, share, and protect personal information, please read our Privacy Policy.
Our website terms are available in our Terms of Service.
Customer Support
If you need help with an order, personalization, delivery, refund, replacement, or another question, please contact us.
Email:
support@boomergifts.com
Phone:
+1 (512) 678-3666
Support hours:
Monday to Friday, 10:00 AM to 6:00 PM EST
We aim to respond to customer-service enquiries within one business day.
Business Information
Trading name: Boomer Gifts
Legal/advertiser name: Khawar Hassan Saeed
Business type: Online store
Business address for correspondence:
Khawar Hassan Saeed, trading as Boomer Gifts
5 Maudsley Close
Shenley Lodge
Milton Keynes, MK5 7BH
United Kingdom
Boomer Gifts operates online and does not operate a customer-facing retail storefront.