Refund policy

Last updated: September 24, 2026

Every item at Boomer Gifts is made to order, and many products are personalized specifically for the recipient. Because production begins specifically for each order, we do not accept general returns or exchanges for change of mind. However, if your item arrives damaged, defective, incorrect, or materially different from what you ordered, it is covered by our 30-Day Guarantee below.

Returns and Final Sale Items

All Boomer Gifts products are considered final sale except when an item arrives damaged, defective, incorrect, or materially different from what was ordered.

We do not accept returns or exchanges for reasons including:

Changing your mind after purchase
Ordering the wrong product
Selecting the wrong size, color, style, or option
Entering incorrect personalization information
Providing an incorrect name, date, message, photograph, or other custom detail

This policy applies to both personalized and non-personalized products.

Please review your order carefully before completing your purchase. For personalized products, your item will be produced using the names, dates, photographs, messages, sizes, colors, and other information submitted with your order.

30-Day Guarantee

If your order arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us within 30 days of delivery at support@boomergifts.com.

Please include:

Your order number
A clear photograph showing the issue
A brief description of the problem

Once the issue has been reviewed and confirmed, we will provide a free replacement or a full refund, as appropriate.

You will normally not be required to return a damaged, defective, incorrect, or materially different item.

If we require a return in a particular case, we will provide return instructions and cover the applicable return shipping cost. You will not be charged a restocking fee for an eligible claim.

No Change-of-Mind Returns

We do not accept returns because you changed your mind, no longer need the item, ordered the wrong product, selected the wrong size or option, or entered incorrect personalization information.

Please review all product details and personalization information carefully before placing your order.

No Exchanges

We do not offer exchanges.

If an eligible product arrives damaged, defective, incorrect, or materially different from what you ordered, we will resolve the issue through a replacement or refund under our 30-Day Guarantee.

Order Cancellations and Changes

Because production begins quickly, an order may only be canceled or changed within 1 hour of purchase and before production begins, whichever comes first.

To request a cancellation or order change, you may:

Email us at support@boomergifts.com with your order number and requested change
Submit a cancellation request through your customer account, when the option is available

Requests submitted within the 1-hour window are still subject to production status. If your order has already entered production, it can no longer be canceled or changed.

Once the 1-hour cancellation window has passed, the order can no longer be canceled or changed.

Lost Orders

If the shipping carrier confirms that your order has been lost in transit, we will provide a free replacement at no additional cost to you.

For shipping times, tracking, delivery information, and carrier-delay details, please see our Shipping Policy.

Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

After we process your refund, please allow approximately 5 to 10 business days for the funds to appear on your statement. Processing times may vary depending on your bank, card issuer, or payment provider.

Questions or Problems With Your Order?

If your order arrives damaged, defective, incorrect, or materially different from what you ordered, or if you have questions about a cancellation, replacement, or refund, please contact us.