Refund policy

Last updated: July 13, 2026

Every item at Boomer Gifts is made to order, and most are personalized just for your recipient. That shapes how returns work, so here is everything in plain language.

Personalized Items

Because personalized items are custom-made with your exact text and cannot be resold, we cannot accept returns or exchanges on personalized products for reasons such as a change of mind or an error in the personalization details entered at checkout. Your item is produced exactly as the text was entered on the product page, so please double-check names, dates, and spelling before ordering.

That said, if we got something wrong, we make it right. See "Our Guarantee" below.

Our Guarantee: Damaged, Defective, or Incorrect Orders

If your order arrives damaged, has a printing or production defect, or does not match the personalization you entered, contact us within 7 days of delivery at support@boomergifts.com with:

Your order number
A clear photo of the item showing the issue

We will arrange a free replacement or a full refund, whichever you prefer. You will not need to ship the damaged item back to us.

Non-Personalized Items

For items without personalization, contact us within 14 days of delivery if you are not satisfied. Items must be unused and in their original condition and packaging. Once approved, return shipping is the customer's responsibility, and we will refund the product price to your original payment method when the return is received. Original shipping charges are non-refundable.

Lost Orders

If the carrier confirms your order is lost in transit, we will send a free replacement at no cost to you, as described in our Shipping Policy.

Order Cancellations

Because production begins quickly, orders can only be canceled or changed before they enter production. Email us at support@boomergifts.com within 12 hours of placing your order and we will do everything we can to catch it in time. Once an item is in production or has shipped, it can no longer be canceled.

Refund Processing

Approved refunds are issued to your original payment method. Once processed, please allow 5 to 10 business days for the refund to appear on your statement, depending on your bank or card issuer.